FOR IMMEDIATE RELEASE
For more information contact:
Norman Leslie
National Hospitality Services, LLC
Phone: 701.281.7130
Email: [email protected]
Three National Hospitality Services-managed hotels earn prestigious IHG® Torchbearer Award
FARGO (Sept. 2016) —National Hospitality Services (NHS) announces that three of its managed Staybridge Suites properties in Fargo, Grand Forks and Minot, North Dakota have earned the 2016 IHG® Torchbearer Award. This year’s Torchbearer Award was given to IHG-brand hotels that achieved the highest levels of excellence during a 12-month period, ending June 30, 2016.
According to NHS Regional Director Michelle Chevalier, service excellence is measured on a Guest Love score which takes the pulse of IHG guests, hotels and brands through its Heartbeat global love measurement tool. Online surveys are sent to a random sampling of guests to measure Key Performance Metrics including Overall Experience, Likeliness to Return to Hotel, Member Recognition, Sleep Quality and Problem Handling. Eligible hotels must also achieve an average 84.99 IHG Quality Assurance (brand standard evaluation) Score.
“NHS and our hotels are in the people business,” Chevalier says. “We treat everyone with kindness, dignity and respect. Our Torchbearer hotels take pride in their properties and have leaders that inspire extraordinary team results. We are proud of the hard work and dedication that led to this prestigious award.”
- Staybridge-Fargo – General Manager Danielle Hewson – achieved a 98.15 QA Score and a Guest Love Score of 92.63. • Staybridge-Grand Forks – General Manager Alison Buttke – achieved a 95.51 QA Score and a Guest Love Score of 91.04. • Staybridge-Minot – General Manager Alycia Bilbrey – achieved a 93.96 QA Score and a Guest Love Score of 94.77.
About Staybridge Suites® Staybridge Suites® is an innovative, all-suite hotel brand designed to meet the needs of extended stay guests seeking a warm sense of community in a home-like environment, perfect for business, relocation and vacations. Hotel amenities include: three suite types (studio, one-bedroom and two-bedroom/two-bath) with fully equipped kitchens and a highly functional work area separate from living areas. Staybridge Suites® hotels offer free Wireless Anywhere, a complimentary daily hot breakfast, The Social evening reception three days a week, a 24-hour Business Center, Fitness Room and Laundry Room, all of which are complimentary for guests. Staybridge Suites® is one of 12 Intercontinental Hotel Group (IHG) brands, offers home-like comforts, spacious suites, free wireless, complimentary hot breakfast buffet and social opportunities.
Contact: Norman Leslie, National Hospitality Services, LLC. 701.281.7130, [email protected]
About National Hospitality Services, LLC NHS is headquartered in Fargo, North Dakota, and is a nationally recognized and award-winning company that manages hotels throughout the United States. NHS utilizes disciplined operating, financial, sales, and marketing strategies focused on maximizing the potential of each hotel it manages. NHS manages full service, extended stay and limited service hotels under IHG, Wyndham, Carlson and Choice, and was recently approved to manage Marriott brands.
Contact: Norman Leslie, National Hospitality Services, LLC. 701.281.7130, [email protected]
© 2016 National Hospitality Services, LLC ###
