Guest Services

Going above and beyond to create memorable experiences is at the core of what we do. We provide training and tools to our on-property teams to help them deliver an exceptional stay for every guest who walks through the doors. 

We believe that everyone from the General Manager to the Front Desk Associate to the Housekeeping team is responsible for looking after the guest and working together to go above and beyond for our guests every day. We provide honesty, transparency and courtesy to all guests and clients to form relationships built on trust, and to create lasting success for our hotels.


Hotel Operations

Our talented team of Regional Directors, Area Managers and Task Force GMs – led by our Vice President of Operations – operates out in the field supporting our portfolio of hotels. Our operations team provides the oversight, support, coaching and problem-solving necessary to ensure our on-property teams are performing at the highest level. 

We provide hands-on operations support to ensure our properties remain strong across all departments and are driven to serve our guests, associates and stakeholders with an outstanding experience.

Accounting and Finance

NHS Accounting and Finance is staffed with a team of experienced hotel financial professionals, led by our Vice President of Accounting & Finance, who are dedicated to supporting the financial wellbeing of our portfolio. As a company, we provide high financial accountability and reporting to our owners and stakeholders, ensuring their assets are protected and profitable. 

We have developed a partnership with Broadvine – a cutting-edge, hospitality-focused business intelligence company – and implemented their software across our portfolio of hotels. This tool gives us insight into critical financial data in real-time, allowing our teams to be agile with financial decision making and develop strategies to improve overall hotel financial performance. 


Sales and Marketing

Sales and Marketing is the fuel that drives revenue for our hotels. Through market analysis, strategic sales tactics, data analysis and tracking, and detailed sales and marketing plans tailored to each of our properties – we are able to increase revenue and overall financial performance for our hotels. 

Our talented corporate sales team drives performance at our hotels by providing hands-on guidance and coaching for our property-level teams to develop exceptional sales leaders across our portfolio of hotels. 

We also utilize a diverse range of traditional and digital marketing strategies to keep our hotels top of mind for guests and strategically positioned across all revenue channels.

Purchasing and Procurement

NHS fully leverages our massive purchasing power with our vendor partnerships to get the best value for our hotels. Through our partnership with Avendra, a leading supply chain management company, as well as our purchasing system, iBuyEfficient, our Procurement department controls costs, aligns with hotel budgets and sources strategically to drive performance.


Human Resources

Our people and culture are at the core of our organization. We believe in finding, training and nurturing the best talent to make our hotels and our corporate team the best in the industry. We have proven results in achieving this through team work and creating memorable experiences in everything we do. 

Our Human Resources team works to ensure each hotel has the tools and support they need to find and retain the best people. We provide services in payroll, benefits administration, performance management, recruiting and overall HR support to all NHS hotels. We recognize and reward our employees through our Applause Program – a program designed around celebrating our team members who give that extra bit of energy, go the extra mile, and deliver superior guest satisfaction when no one is looking.