DATE: March 12, 2014
J.D. Power awards Staybridge Suites® of Grand Forks prestigious award for excellence in customer service
Grand Forks, March 12, 2014 — Staybridge Suites®, a member of the IHG (InterContinental Hotels Group) extended stay brand and managed by NHS (National Hospitality Services) of Fargo, has been recognized as a J.D. Power 2014 Customer Champion. This recognition is given only to 50 companies nationwide that exceed customer expectations.
Qualifications necessary to receive this honor include providing the highest level of customer service. J.D. Power compares these companies against the Customer Champion analysis including: People, Presentation, Process, Product, and Price to determine the 2014 Customer Champions.
Grand Forks General Manager, Wendy Wolf stated that the recognition “is a huge reward for our brand to get. To me, it comes down to the culture we live and breathe everyday. Our employees have buy in from the time they go through interviews and while they are on the job.” Wolf also stated “we take care of our guests like they are our family.”
According to their website, J.D. Power evaluated more than 600 brands. The 2014 Champions were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power’s research in 2013. The 50 representatives embody traits and qualities of the highest-performing U.S. companies.
NHS is headquartered in Fargo, ND and is a nationally recognized and award winning lodging company that operates hotels throughout the United States including the Staybridge Suites in Fargo. NHS utilizes inventive operating, financial, sales, and marketing strategies increasing the potential of each lodging property. NHS manages extended stay, limited service, full service and conference centers. For more information contact: Brenda Warren at [email protected] or visit www.nationalhospitality.biz