National Hospitality Services Applause Program

In some ways, the best part of a performance is the applause when you take a bow. Our performance-driven culture recognizes that we are only as good as the players on stage in each of our hotels. Enter stage right: the Applause Program.

Designed to celebrate each employee who give that extra bit of energy, goes that extra mile, and delivers superior guest satisfaction when no one is looking, Applause Cards recognize our talent on-the-spot for behaviors, actions, teamwork and positive intent that drive our business.

Managers, co-workers and guests award Applause Cards, which are used for drawings, newsletter features and other employee recognition events

Ascend Program

The Ascend Program is our signature associate development program. Offered at two levels, Ascend graduates are given a shortcut on the path to promotion and additional compensation, making them more engaged in their work, more likely to stay with the company, and more prepared when new opportunities arise.

Ascend Level One

This 120 – day course provides non – management hourly associates with weekly advanced training courses on everything from guest satisfaction, revenue strategy, property maintenance, and more. Graduates from this program earn a $2 per hour increase and priority consideration for advancement positions they apply to.

Ascend Level Two

Designed for Ascend Level One graduates and salaried mid-level managers, this advanced program includes exposure to and training from NHS senior and executive-level leadership, including CEO Norman Leslie; a $5,000 salary increase (or $2 per hour increase); and priority consideration for leadership positions at NHS-managed hotels.

We are committed to building our own bench strength by developing our team members into the next generation of leadership.

Diversity and Inclusion

With hundreds of employees across the U.S., we know that diversity is a fact, and inclusion is a choice. What activates the diverse composition of our company is our commitment to inclusion. Our teams reflect both the local communities we serve and the people with whom we do business. We believe being deliberately inclusive is an essential part of our competitive advantage, and we are dedicated to our people regardless of race, gender, creed, color or religion.

Where We Stand:

  • 39% of our total team are women
  • 32% of our total team identify as BIPOC
  • 54% of the women on our team are BIPOC
  • 57% of our General Managers are women
  • 66% of our Directors of Sales are women
  • 27% of our managers (first, mid-level or senior) are BIPOC
  • 61% of our manager (first, mid-level or senior) are women

Tiffani & Levi – Staybridge Suites Grand Forks, ND

Front desk staff was exceptional! The two who stood out to me the most were Tiffani and Levi! Very spacious room with a full kitchen! The breakfast was way bigger than we thought it was going to be and the breakfast attendant (Jen I believe) was super nice! The Social, which we learned about at check in, was unexpected and made the price of the room totally worth it! I will be staying here when I come to Grand Forks!

-Guest Review

Jamie – Fairfield Inn & Suites Green Bay, WI

Upon arrival Jamie did everything to make our stay great! She offered assistance with places to eat, shared coupons, her knowledge of the area and baked fresh cookies!

-Guest Review

Mary – Ramada Plaza Fargo, ND

This is my first year working with this event and Mary has made it absolutely seamless. Thank you so much for your help and I have already referred you to others as I am thoroughly impressed.

-Lisa, UND Residency

Kim – Baymont Inn & Suites Grand Forks, ND

I asked Kim for extra pillows due to a recent shoulder surgery. She was so friendly! Brought them ASAP to our room and was so thoughtful knowing I could only carry 1 at a time. She shared some nice thoughts on shoulders and being a grandparent as we were waiting for baby birth! Thank You!


Cory – Staybridge Suites Rochester, MN

Cory was extremely friendly. He came to help with a plumbing problem in our room. Cory was very courteous & friendly & personable. We were very pleased with his service and demeanor.

-Hilary & Jake

Dennis – Ramada Plaza Green Bay, WI

Dennis has been the most reliable ever since he has started. Takes care of any problem right away. If he has downtime, he helps us out at the Front Desk when we can’t do it. He gets everything in Maintenance done!


Kathy – Travelodge Deer Lodge, MT

Ms. Kathy is consistently professional and friendly. She always checks in with me by phone to check my room. She always volunteers to call local businesses for me to check open hours. I always enjoy seeing her when I stay here. She tells good stories too. Thank you!


Kenya – Staybridge Suites Columbia, MO

A family with an infant and small child called to say they would not arrive till around 2 am. Kenya not only made sure there was already set up a crib in the room, she also pulled the sleeper sofa out and made it up for the child so that arrival would be easy at 2 am.


Josh – Country Inn & Suites Lincoln, NE

Josh was great at check-in, acknowledged I was a Carlson member and took great care of me.

-Guest Review

All Staff – Wingate Appleton, WI

I wanted to reach out to you and your wonderful staff for a great week at your hotel in Appleton. it is amazing that out of 24 people, there was not one negative comment about the hotel or staff. Nicole D was outstanding and helped me with many tasks that she certainly did not need to and I am so grateful! everyone from the mechanic to housekeeping were very warm with positive energy! I also wanted to recognize Brett and Leslie as they supported us during the P&G NA GMLO Workshop! It was outstanding!

-Group Contact

Kathryn – Rodeway Loveland, CO

The room was spotless and very inviting when I checked in. All the staff are friendly and helpful. Keep up the good work!


Jessa – Travelodge Loveland, CO

She went above and beyond to make sure my family had a great stay! I couldn’t thank her enough and I truly hope referral will be recognized because she deserves every bit of it!


Derek – Rodeway Evans, CO

Checked in after a long and completely bad day. He gave me his full attention and got me checked in quickly and painlessly